Frequently Asked Questions (FAQ)
Q: What kind of payment options do BELCO offer ?
We offer a variety of payment options as below:
METHOD 1: CREDIT CARD (for walk-in customer)
- Payment via credit card terminal (Visa or Mastercard). Charges Waived
- Payment via debit card terminal. Charges Waived
METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to Belco Security Sdn Bhd, please find our bank account information below:
Bank: Maybank Berhad
Account No: 5128 8406 4155
Account Name: Belco Security Sdn Bhd
After bank-in, please email us the scanned copy of the payment slip or fax it to us at +603 9235 1118 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
* SSL available only if you make payment through our payment gateway.
Q1: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please delete the cookies .
Q2: I have signed up to Belco but cannot login with my password. Why ?
Q3: I have a user account with Belco but forgot my password, what should I do ?
Q4: I have a user account with Belco, how do I change my personal info and shipping address ?
Q5: Can I buy from Belco without creating an account ?
Q6: How do I know Belco latest news and promotions ?
Q7: How can I unsubscribe from the newsletter mailing list ?
Order Received: This email informs you that Belco has received your orders and will process it as soon as possible.
Q8: I have received a few emails from Belco. What are Orders Received, Orders Processed and Payment Receipt?
Q9: Can I return an item after it is delivered to me?
Q10: I can't find a particular product/item I want from Belco online store, what can I do ?
BELOW FAQ SECTION ONLY APPLICABLE IF YOU OFFER IPAY88 PAYMENT OPTION
Q11: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q12: I came across the name ipay88 in Belco, what is ipay88 ?
Belco accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
Q13: Why do I have Mobile88.com in my credit card transaction records rather than Belco ?
Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of Belco.
Q14: Why Mobile88.Com is on my billing statement?
iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.
Q15: How do I know if my payment has gone through?
When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on Belco. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with Belco. It will be sent by iPay88 to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact Belco and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
Q16: Why my payment was declined?
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information. If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at email@example.com